As you browse Nomadic Citizen there are a few things we want you to know:
Due to the handmade nature of products there may be slight imperfections. These vary from piece to piece and add to the unique character and beauty of the piece.
Some product descriptions read "Nomadic Citizen Market Find" - what does that mean?
Goods marked "Nomadic Citizen Market Find" are things I've found in my travels - in roadside stalls, crowded market places, and tiny shops in crazy maze-like alleyways. Purchased directly from artisans and small vendors, but not created specifically for Nomadic Citizen, they're products I simply couldn't leave behind. Think of the Market Finds as souvenirs brought back from my travels and sourced specifically for you.
Will I get the exact item shown in the picture?
Unless noted in the product description, the item you receive will be like the one photographed but not the exact same one in the photo. All Nomadic Citizen products are handmade - meaning no two are exactly the same. We do our best to provide accurate product descriptions and photos but note that, due to differences in monitor settings, actual colour may vary slightly than how it appears on screen. If there's any uncertainty about something you see please send us an email with the subject line: more info please! and we'll be happy to provide additional details.
Can I return something if I'm not happy with it?
Unless we have grossly misrepresented something, all sales are final. If you need further clarification beyond what's provided in the product description just send me an email with the subject line: more info please! I do my best to respond to all emails within 24-48 hours.
How long will it take for me to get my package?
Purchases are shipped within 72 business hours - excluding Canadian holidays - using Canada Post. Once your order has been processed and shipped, you will receive an email with your tracking number. Generally, orders shipping within Canada take up to 5 business days while orders in the US take up to 7 days.
Do you ship outside of Canada and the US?
Yes, we ship internationally. Please contact us for a shipping quote for your order.
I live in Toronto - can I pick up my purchase locally?
Yes! If you are located in the GTA and would like to arrange local pickup, please send me an email after completing your purchase to make arrangements. Please note we are located in the east end of the city.
Pricing, Shipping, and Taxes
All prices are shown in Canadian dollars. Applicable sales tax will be added during checkout to all Canadian purchases based on the province the item is being shipped to. Outside of Canada you may be required to pay duty or taxes upon receipt of your purchase. Nomadic Citizen will not refund or reimburse these fees; the responsibility of these charges lies with the purchaser.
What do you do with the information I provide for my purchase?
The information you provide while checking out is used only to ship your product and to provide you with any details you may need in regards to your shipment. Nomadic Citizen will never sell or share your information with anyone. Nor will we automatically opt you into our mailing list to receive our newsletter - so if you are interested in being among the first to hear about when new collections are arriving, upcoming promotions, special discount codes, and giveaways - please sign up for our newsletter.