Frequently Asked Questions
SOMETHING I WANT IS SOLD OUT - WHEN WILL IT BE AVAILABLE AGAIN?
All of our products are handmade in small batches and take anywhere from a few weeks to a few months to arrive from our artisan partners. You can sign up to our newsletter to know when new shipments will be available and gain special advance access. All products listed in the Nomadic Citizen Market Finds are one of a kind and found on our trips abroad...meaning we may never find anything like it again. So if you see it and you love it you should definitely get it. If there's a piece that you especially loved that is no longer on the site please get in touch with us and we'll see what, if anything, we can do.
WILL I GET THE EXACT ITEM SHOWN IN THE PICTURE?
Unless noted in the product description, the item you receive will be like the one photographed but not the exact same one in the photo. All Nomadic Citizen goods are handmade meaning no two are exactly alike and there may be slight variation in pattern placement etc. We do our best to provide accurate product descriptions and photos, but note that due to differences in monitor settings, actual colour may vary slightly than how it appears on screen. If there is any uncertainty, please get in touch with us and we'd be happy to provide additional details.
HOW DO YOU FIND THE ARTISANS YOU WORK WITH?
It is usually a long and arduous process to find the artisans we work with; there really is no shortcut...at least not for us! The process starts as most research begins - on Google! We also occasionally receive referrals and sometimes do some digging on Instagram as well. All of this usually leads to a list of leads including (but not limited to) NGO's, charities, non-profits, artisan groups/cooperatives, studios, individual artisans etc. We then try to learn as much as we can about each before selecting a few to reach out to. Then there's discussions, more learning, sharing of information/goals/visions until we finally decide to move forward (or not). The process involves a lot of patience and can take months from the initial discovery to deciding to collaborate.
I HAVE A BOUTIQUE AND WOULD LOVE TO CARRY NOMADIC CITIZEN PRODUCTS - DO YOU WHOLESALE?
We do offer wholesale on a few of our products. We are very selective about the boutiques we align with and always look for shops with similar values and aesthetic as ours; shops that value independent, small-scale, local and global, handmade goods, and artisan goods. If you think your shop would be a good fit we'd love to hear from you.
WHAT (OR WHERE) IS NEXT?
We have so many ideas of products we'd love to create with our artisan partners and new parts of the world and crafting techniques we'd like to explore. But we're determined to do it right - which means slow and steady. The best way to keep informed of what we're up to is to subscribe to our newsletter and follow us on Instagram. That's where we get personal and share what we're thinking of and peeks of what we're working on.