shipping & Returns
how long will it take for me to get my item(s)?
Your purchase is shipped within 72 business hours - excluding Canadian holidays - using Canada Post. Once your purchase is processed and shipped you will receive an email confirmation with a tracking number. Generally, orders shipping within Canada take up to 5 business days while shipping to the US take 5 - 10 business days.
will i have to pay taxes or duty fees?
Outside of Canada you may be required to pay taxes or duties upon receipt of your purchase. Nomadic Citizen will not reimburse these fees; the responsibility of these charges belong to the purchaser.
do you ship outside of north america?
Yes - we ship worldwide! Please contact us before completing your order for a shipping quote.
i live in toronto - can i pick up my purchase locally?
Yes! While we don't have a physical studio for you to visit, if you are in the GTA and would like to arrange local pickup, please contact us after completing your purchase to make arrangements.
Please note that we are located in the east end of the city.
can i return something if i'm not happy?
Unless we have grossly misrepresented an item, all sales are final. If you need further clarification or would like to see more images of an item beyond what's provided, please get in touch with us. We do our best to respond to all emails within 24 - 48 hours.